IT Support Administrator - 1st/2nd Line

9-month contract
Up to £38,000 - £42,000 + Benefits

In order to deliver a broad ranging, companywide, internally focussed IT support function to all members of the team, a self-starting IT professional is required to join our client’s friendly, fun and innovative IT team on a 9-month contract.

Reporting to the IT Service Desk Manager, the ideal candidate will have an understanding of providing excellent IT Service Delivery, IT Systems administration and maintenance. They will also be tech-savvy, curious, and possess excellent troubleshooting skills, overseeing the maintenance, development, and use of IT systems.

Ultimately, the successful job seeker will discover, develop, and implement efficient ways of supporting the IT Service Desk with attention to efficiency, security, and confidentiality being key requirements of the role. In addition, great communication skills and the ability to build relationships with end users are also essential.

Key Responsibilities

Co-ordination of the provision of quality IT Support Services providing a technical point of escalation for incidents, requests, and problems. Bring innovation to systems, ensuring IT Services are proactively administered and maintained. Deliver top-notch technical 1st to 2nd line support to end-users, promptly and effectively addressing hardware, software, and network issues. Diligently performing all IT administration and procurement tasks needed. The technical lead for Audio Visual equipment at company events. Contribute to the development and refinement of internal IT support processes and procedures, streamlining operations for enhanced efficiency. Collaborate with cross-functional teams to identify opportunities for process automation and implement innovative solutions. Proactively identify recurring issues and work to implement preventive measures to minimize downtime and optimize user experience. Provide training and create user-friendly documentation to empower employees to resolve common IT issues independently. Promoting compliance of all company policies, including adhering to Company data security policy. Complete all appropriate GxP/SOP training and adhere to all role specific SOP requirements.

Skills & Experiences

Strong problem-solving skills, with the ability to troubleshoot complex technical issues. Excellent communication and collaboration skills. Excellent understanding of IT service delivery – preferably ITIL. Experience working in a Cloud First environment (SaaS, PaaS, AWS, Azure, etc.) Experience in Google Workspace, AWS, MS365, Egnyte, Windows/Mac/Mobile device administration Live and promote the company values – Teamwork, Excellence, Innovation and Momentum

This is a wonderful contract opportunity for an enthusiastic IT Support Administrator with genuine 1st and 2nd line experience to join a supportive, growing organisation in a highly influential role. Apply Now!