Social Care Advisor
Description:
We are seeking a proactive and compassionate Social Care Advisor to join a well established Social Care team at Wirral Council. This essential role involves handling inquiries from the public and partner agencies, offering advice and signposting to services that support child welfare. You will be the first point of contact for those raising concerns and will work closely with colleagues to ensure that callers receive the information and support they need.
£14.40 LTD per hour inclusive of holiday pay 3 month initial contract with p[ossibility of extension after this Responsibilities: Professionally handle phone calls from the public and partner agencies, addressing concerns about child welfare. Provide informed advice and signpost to services outside of social care, where appropriate. Record incoming information accurately in the Early Help Module/Liquidlogic database, ensuring a smooth decision-making process. Identify high-risk inquiries and ensure they reach the appropriate qualified social worker immediately. Support the team by responding to routine and complex inquiries regarding children and families in line with policies and thresholds. Maintain confidentiality and a professional image of the service in all communications. Participate in team meetings, training, and ongoing supervision to ensure high standards and continuous professional development. Requirements: Qualifications: NVQ Level 3 in a relevant field or equivalent literacy and numeracy skills. Skills and Knowledge: Strong communication and interpersonal skills with an understanding of confidentiality requirements. Ability to remain calm and assess information quickly to determine the best course of action. Familiarity with child services, early help, and safeguarding. Proficient in data entry and telephone-based communication. Ability to work as part of a team and manage challenging situations. Experience: Experience in a busy team environment, particularly with client information systems. Proven ability to interface effectively over the phone with professionals, agencies, and the public.Desirable:
NVQ Level 3 in Customer Care/Business Administration, child protection/safeguarding training, or experience working with vulnerable individuals.Apply Now
If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk
If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.
The benefits of working with SCS: