Customer Support Representative

Job Title: Customer Support Representative

Location - Worcester

Are you a people person with a passion for delivering exceptional customer service? Join our dynamic team in Worcester as a Customer Support Representative and be at the heart of our customer experience!

Location: Worcester
Salary: £25,000 per annum (increasing to £26,000 after probation)
Hours: Full-time, Monday to Friday, 9:00 am to 5:30 pm

About the Role

As a Customer Support Representative, you will play a key role in handling 40-60 inbound and outbound calls per day, providing outstanding phone-based support to our valued customers. You’ll work in a fast-paced contact centre environment, where no two days are the same.

Key Responsibilities:

Respond to customer inquiries and provide solutions in a friendly, efficient manner. Manage a high volume of calls, ensuring every interaction reflects our commitment to customer satisfaction. Maintain accurate customer records and follow up on issues as required. Collaborate with colleagues to ensure seamless service delivery.

What's in it for You?

Flexible Working: After your probation period, enjoy the flexibility of working from home 3 days a week and the option to adjust your hours to 8:00 am to 4:30 pm. Weekend Rotation: Work one Saturday or Sunday every 8 weeks, with a weekday off in lieu. Career Progression: Opportunities for professional growth and development in a supportive team environment. Competitive Salary: Start at £25,000, increasing to £26,000 after a successful probation period.

What We’re Looking For:

Excellent communication skills and a friendly, empathetic approach. Previous experience in a customer service or call centre role is an advantage but not essential. Strong problem-solving abilities and attention to detail. Ability to work well in a team and thrive in a fast-paced environment.

Why Join Us?

Our team is dedicated to providing exceptional customer experiences and we believe in rewarding our employees for their hard work. With a competitive salary, flexible working options, and a vibrant workplace culture, you’ll find plenty of reasons to build your career with us.

Ready to Apply?

If you’re excited to make a difference and provide top-notch customer support, we’d love to hear from you! Apply today by sending your CV to #Alice to join our Worcester-based team and start your journey toward a fulfilling career.

Join us and be part of a team that values your contribution and supports your growth!