IT Service Delivery Manager / Engineering Manager

Are you an experienced Engineering Manager / IT Service Delivery Manager with a passion for creating efficient and cost-effective solutions? If yes, then join us as we expand rapidly, offering exciting career development in a dynamic, collaborative, and supportive environment.

We are seeking a dedicated leader to join our team and play a critical role in managing and supporting our engineering teams, enhancing service delivery, and driving operational excellence.

Salary: £40,000-£55,000 (negotiable based on experience)

Location: UK (eligible to work in the UK required)

Key Responsibilities:

Lead and manage engineering teams, ensuring they are fully prepared for all scheduled shifts, including day, night, in-hours, and out-of-hours workOversee job quoting, with training available as needed, and manage job opportunities and billing processes within our CRMMonitor Profit & Loss on jobs, working closely with our finance team to ensure that all projects meet margin targets and scope is accurately billedFoster a collaborative, open communication environment that encourages feedback and teamwork.

Skills & Experience:

Self-motivated, highly organized, and calm under pressureStrong understanding of data cabling; knowledge of retail tech (e.g., EPOS, digital signage) is a plusProficiency in Outlook, Excel, Word, PowerPoint, and browser-based CRM systemsExcellent communication skills adaptable to both technical and non-technical audiencesExperience in labour management and a network of engineering contacts is highly desirableSales and business development experience is advantageous

Salary & Benefits:

£40,000-£55,000 annual salary£2,000 annual out-of-hours bonus23 days annual leave + bank holidaysBirthday leaveCompany laptop, phone allowance, remote access toolsGroup stakeholder pension and WPA cash benefit schemeAccess to company van or pool car (if required)

All applicants must have a clean driving license and pass background checks. We are equal opportunities employer.

If you're ready to make a significant impact in a fast-paced environment, apply now and be part of our exciting journey!