Operations Director - Expanding Casual Restaurant Group

London with National Travel | Up to £150,000

A fantastic opportunity has opened up for an experienced restaurant professional to join a growing group that prides itself on delivering exceptional customer service and a top-quality product. With a rich heritage and a constant drive for improvement, the business is evolving to stay ahead of market trends – and they’ve got big growth plans!

As the Operations Director, you’ll be instrumental in shaping the future of the group. This is a role with significant potential to develop into a COO position. Your focus will be on improving quality and consistency, driving productivity, expanding the customer base, and increasing profitability across all areas.

Key Responsibilities:

Lead and inspire across the entire estate, overseeing Area and Operations Managers.Be a hands-on operator, engaging with teams and sites regularly to maintain excellence across the board.Act as an ambassador for the brand, polished and well-presented, drawing top talent to the business.Be fanatical about the details, constantly looking for ways to improve metrics and the customer experience.Drive fresh food initiatives while managing both London and regional sites on a national level.Maintain a strong focus on people and numbers – both are key to success in this role.Champion a positive, people-first culture across the business.

What We’re Looking For:

Proven experience as a senior operator within the hospitality industry, managing multiple sites and overseeing Area/Operations Managers.A hands-on leadership style with the ability to inspire and motivate teams.Fresh food experience is essential.Strong knowledge of both London and regional markets.A driven, resilient self-starter with a passion for growth and innovation.A culture and people-focused mindset – they must be at the heart of everything you do.