Monitoring & Responding Officer

Monitoring and Responding Officer

Service care Solution are currently recruiting for a Monitoring and Responding Officer in Haringey.

The Monitoring and Responding Officer will ensure calls are answered and that callers get the support they need. This will involve visiting the resident’s home to assist, along with undertaking general maintenance of equipment to ensure service is maintained.

Pay rate - £14.26 per hour / £17.54 umbrella (higher rate for unsociable hours and weekends)

Main Responsibilities

As a Monitoring and Responding Officer, you will be responsible for:

To provide excellent customer service in call handling (routine and emergency) for vulnerable service users to enable them to live independently and safely. To operate a sympathetic and responsive call service, identifying and arranging appropriate intervention to ensure their wellbeing. To provide guidance and signpost for wellbeing for service users. To provide mobile response to emergency and non-critical calls to service users of the Haringey Community Alarm Service. Assessing their needs and condition and providing or sourcing the support they require to ensure they are safe. Providing safe lifting support in accordance with guideline and best practice.

Requirements:

Full UK Driving Licence and access to own vehicle Enhanced DBS Experience in similar role

Working with Service Care Solutions comes with many benefits, including:

A specialist consultant within an experience and dedicated recruitment team Excellent rates of pay Payroll services twice a week

If you are interested in the Monitoring and Responding Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!