Desktop Applications Engineer II

Desktop Applications Engineer/ 3rd Line support Location- Central London Hybrid Salary- up to £75,000 POSITION OVERVIEW Responsible for the day-to-day engineering and 3rd level support for the core productivity applications, including Microsoft Office and Litera Desktop. Day to Day • Performs expert-level troubleshooting of complex application and document issues, often working directly with users to solve a problem. • Develops training, documentation, and communications for front-line support personnel with the goal of improving "first call" problem resolution. • Performs initial product testing and develops test scripts used by dedicated QA team. • Employs scripting and automation to deploy software, gather system data, and resolve issues at a large scale. • Works with business stakeholders to understand their challenges and requirements. Represents these needs directly to the vendor. • Researches best practices and keeps a tab on application trends in the legal industry. Technologies/Software • Microsoft Office, Adobe Acrobat, and other document processing tools, including experience with integrating and supporting program add-ins is required. • Strong knowledge of Windows 10/11 systems management and troubleshooting. • Knowledge of document creation (formatting, styles, numbering) in a legal environment is greatly valued. • Software packaging and automation tools such as Installshield and AutoIt. Ability to leverage PowerShell to further automate installations. • Microsoft SCCM Apply now and we will review your application, if you are suitable we will be in contact to discuss more details.