Project Administration Coordinator

Project Administration Coordinator Telecommunications Order Management UK wide – work from home – full remote working @mecscomms is recruiting for a home based, contract project coordinator. This office support administrator role will work for a Global IT, Technology, Cloud, Telecoms Carrier & Network service provider. The administrator will be responsible for office support, administration, project coordination & the scheduling of technical engineering resource. We will consider applicants from a wide range of backgrounds including those with retail, customer services, office administration and similar commercial experience or entry level / junior / school and college leavers. Position: Change Request Administrator, Project Coordination, Project Administrator, Resource Scheduling, Office Support Location: UK wide– work from home – fully remote working, home based Hours: Monday – Friday (09.00 - 17.30) Start date: ASAP Duration: 24 months+ temporary contract Rate: £15 per hour, gross umbrella pay rate, inside IR35 Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract. Key Activity: • Customer service administration • Customer relationship coordination • Service delivery management • Project coordination • Resource scheduling • Change control management • Documentation & reporting • Data entry & general administration • Working in an Agile environment Overview: A 24 month rolling temporary contract position has become available for an experienced office administration & resource scheduling on a long term contract assignment. You will deliver administrative support for the order management and provisioning coordination team. Duties will include carrying out data entry, handling a central email inbox, updating project plans, database records, customer information and communicating tasks/orders/requests across the department. Responsibilities: • Monitoring and actioning a central mailbox with incoming queries and requests • Coordinating between delivery teams to schedule orders and change requests • Vetting requests to schedule an engineer’s time to ensure the correct information has been given • Assigning engineers to customer projects • Coordinating remote engineers time and keeping their schedules up to date • Ensuring that business partners have received confirmation of resource within SLAs • Dedicated management of out of hours requests • Handling partner concerns for resource and task closures • Building relationships with engineers and our internal customers • Raising customer orders on the Remedy system, and communicating details with customers • Generating monthly reports to trigger billing • Grant access for remote login to customer devices • Management of customer records and accurate communication with Order Desk • Collating order details and verifying user device names • Ensuring device accessibility for remote access and alarms monitoring • Solving issues with records seeding from background systems • Generate work in progress reports • Provide service delivery management input for customer review meetings • Working in an Agile environment Candidate Profile: The ideal candidate will have had some project coordination, office administration or office support experience. You can come from a variety of backgrounds however you experience, skills & attributes are likely to include some or all of the following: • Office support & administration skills • Administration, project coordination or sales support experience • Good proactive communication skills & excellent documentation drafting competences • Stakeholder & customer relationship management • Interested in working in a corporate office environment • Computer literate with the use of Microsoft Office (email, word, excel) • Previous use of database, reporting, CRM or workflow systems • Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable • Familiarity with Agile, ITIL or other similar methodologies is highly desirable @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk