Operations Manager
Job Title: Operations Manager - Themed Attraction
Location: Amsterdam, Netherlands
Salary: €4,000 gross per month
An exciting opportunity has opened for an Operations Manager at a well-known themed attraction. This role centers on delivering exceptional guest experiences while leading a high-performing team. We are seeking a charismatic, engaging individual with a strong empathy for both team members and guests. A passion for themed entertainment and an appreciation for humor in brand storytelling are key.
Key Responsibilities Inspire and motivate the team, fostering an atmosphere where everyone feels valued and empowered to deliver top-quality experiences. Lead by example, especially on high-volume days, and handle commercial roles within the attraction as needed.Prioritize guest satisfaction by implementing training on guest engagement, safety, and efficiency, ensuring seamless operations.Work closely with the General Manager to set up schedules that meet both seasonal needs and budgetary guidelines.Act as Duty Manager to open and close the attraction as required.Monitor and improve daily revenue-per-customer and other KPIs to drive both guest satisfaction and revenue.Oversee the hiring process for the commercial team and assist in recruiting actors as necessary, ensuring a strong alignment with the brand.Draft and implement Risk Assessments, Health & Safety protocols, and training plans to maintain a safe, compliant, and enjoyable attraction environment. Qualifications Fluency in Dutch and English RequiredPrevious experience in managing diverse operational teams, preferably in an entertainment or hospitality setting.Proven ability to organize staffing that aligns with business demands while adhering to budget requirements.Ability to make on-the-spot decisions that positively impact daily operations.An effective team player with a collaborative mindset, inspiring the same within the team.Experience with drafting and implementing risk, health, and safety protocols and training plans.Flexibility and energy to excel in a fast-paced environment.Job Title: Operations Manager - Themed Attraction
Location: Amsterdam, Netherlands
Salary: €4,000 gross per month