DMS Systems Administrator

DMS Systems Administrator (Hybrid) ________________________________________ Location: City of London Salary: £60,000 – £70,000 per annum ________________________________________ Are you an IT Professional looking for an exciting new role? About the company Our client is a leading legal firm based in London, with a state-of-the-art office & facilities. Position Overview The DMS Systems Administrator supports and maintains the Firm's iManage-based document management system, providing third-level support, user guidance, and 24x7 on-call assistance. Responsibilities include document, workspace, and user administration, handling security, reporting, and service requests to ensure efficient DMS operations. Responsibilities • Provide third-level support to attorneys and staff, addressing issues and advising on DMS best practices. • Work directly with users to resolve reported issues and document troubleshooting steps for support teams. • Offer 24x7 on-call support on a rotating basis. • Perform document, workspace, and user administration tasks. • Handle service requests, including document security, reporting, and destruction orders. Candidate Requirements Essential Skills and personal qualities • Bachelor’s degree preferred. • Experience supporting an iManage document management environment. • Strong written and verbal communication skills; able to deliver excellent customer service. • Skilled in issue identification with a drive to understand root causes. • Familiarity with legal environments or document management challenges in legal firms. • Proficient with iManage Work 10, RAVN indexing, Communication Server, and Mobility Server (iOS). • Basic SQL knowledge and iManage database schema experience; reporting and SQL operations skills preferred. • Able to work off-hours, provide 24x7 on-call support, and work in a hybrid setup with reliable high-speed internet for remote access. Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.