2nd Line Support

2nd Line IT Support Candidate required for a leading firm in Reading, up to £45k office based This is a fantastic opportunity for an IT Engineer who wants to elevate his career further. The Support Analyst provides technical support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices. The ideal candidate will have experience with executives and would be able to identify recurring problems and work toward root cause analysis with proactive preventative solutions as well be able to implement improvements. Responsibilities • Ensures that all requests from users are logged and escalation procedures are followed. Maintains problem status/resolution information in ticketing database. • Must be proficient with Azure • Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment. • Maintains expert level knowledge of the platform’s operating systems, standard applications, and computer hardware solutions. • Troubleshooting hardware and software issues on workstations, laptops and personal technology devices running Windows and Apple operating systems • Dealing with IOS & Android Workspace ONE MDM queries. • Prioritize and escalate problems as required to the appropriate IT teams. • Collaborate with other IT teams as needed to determine and resolve issues. • Actively monitor work queues for timely completion of customer requests. • Pre-meeting conference room setup and support of audio / visual equipment as needed. • Participation in projects related to maintenance of European data centre in London. • Providing training, troubleshooting and assistance with new joiner user setups