Technical Support Engineer

The Role: Technical Support Engineer Salary up to £36k DOE Generous Company Pension Contribution  My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their in-vehicle and out station camera systems and back-office software. This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance Key Responsibilities - Provide first-line technical support to customers experiencing issues with in-vehicle and out station camera systems and back-office software. - Diagnose and troubleshoot customer reported problems using remote diagnostic tools and clear communication. - Escalate complex issues to senior engineers or development teams for further resolution. - Document technical solutions and maintain a knowledge base for future reference. - Collaborate with internal teams (DevOps) to ensure customer satisfaction. - Stay up-to-date on the latest technologies related to in-vehicle camera systems and back-office software. - Participate in ongoing training programs to maintain technical expertise. - May provide on-site technical support to customers when necessary (depending on location). The Right Person The successful Technical Support Engineer will will have a Minimum 2 years of experience in technical support, preferably in a hardware and software environment as well as the following key skills: - Strong understanding of computer hardware and software principles. - Experience troubleshooting electronic devices and software applications. - Excellent problem-solving and analytical skills. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). - Strong working knowledge of remote desktop tools is desirable. - Strong working knowledge of Linux systems a plus - Strong working knowledge of network infrastructure - Experience with video surveillance systems and software a plus Interested? Here are your three options 1. “This is the job for me, I meet all the requirements” – Call now and let’s talk through your experience. Ask for Jon Webster on between 8.30am – 5.30pm 2. “I think I’m right for this position, but I’m not sure about some of the detail” – Click “apply now” so I can read your CV and come back to you. 3. “I’m interested but need to know more about what this job can offer me” – email jon@precisionsearch.uk with your CV and questions and I will reply with more detail. Precision are committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.   PPTP