IT Support Apprentice

To maintain a high degree of personal and friendly customer service Recording and responding to service desk tickets received by telephone, email or other means Provide first line investigation of both hardware and software faults Resolve basic problems associated with operating systems, network, software, hardware and peripherals To take ownership of issues by carrying out troubleshooting to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalating incidents to other support teams where necessary Other duties in accordance with role and expectations - to be discussed in the interview 

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell

Training Outcome:
The role offers the opportunity to progress into a permanent position, as well as cement a position in a growing organisation

Employer Description:
Always Networks is an IT Managed Service Provider (MSP). Our aim is to provide trustworthy IT solutions to small and medium businesses, delivered in plain, understandable language. Alongside IT support, we often deliver IT automation, to optimise business processes.

Working Hours :
All details will be confirmed at interview

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental