IT Engineer Apprentice (Level 3 Information Communications Technician)

The position provides exposure to a broad range of IT-related projects and activities, including:

1st and 2nd line customer support.  Answering in-bound calls. Creating and maintaining support tickets. Diagnose and resolve technical issues with customer’s IT and telephony systems. Escalate support issues to 3rd line support where necessary and support the efficient resolution, to customer satisfaction, of all support issues. Provide internal feedback from customer’s fault and support requests, to highlight fault trends to provide pro-active account management. Undertake small to medium-sized IT projects as instructed by the Operations Manager. Provide desktop and server support. Support and maintain Desktops/Domain Name registrations/DNS/Web-hosting. Setting up, configuring and installing authorised software on new laptops and desktops. Ensuring security and upgrades are applied and kept up to date on desktops and laptops. Antivirus installation to all desktops and laptops. Fault-finding to laptops and desktops, reporting faults and maintaining logs. Completing user moves including phones. Patching of networks and phones. Making of Cat 6 network cables were necessary. Ensure all logs for equipment and users are maintained. Setting up and configuring new network equipment. Creating purchase requisitions for IT hardware/software. Ensuring all software purchased licensing is recorded and maintained. Providing support for MAC and PC.

And more!

Training:

Qualification:

Level 3 Information & Communications Technician Apprenticeshipp Standard  https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0

Delivery Method

Our delivery model includes a 1 day per week college attendance for training and development of skills, knowledge and behaviours and 1:1 support from your trainer assessor in the workplace and will include assignments, work-based company projects and self-study.

Training Outcome:

Upon successful completion of this apprenticeship, a full-time permanent role may be offered to this apprentice. How this person develops at this point, is a conversation we would have with them. This may be a level 4 apprenticeship or professional qualifications, e.g. CompTIA. That would be their personal development plan, that would be agreed between us.

Employer Description:
The company is an established Cloud Solutions, Telecommunications and MSP, serving businesses in Leicester, the surrounding areas and across the UK. We have a professional approach and understand that, in most cases, clients just want their systems to work. We do not have pre-made solutions, instead, we endeavour to understand the client’s needs and make the technology solution work for them. This means we utilise a wide variety of technologies, systems and services. We are a very friendly company to work for and with, and we encourage individuals to be themselves, allowing their own personalities and characters to be valued within the team.

Working Hours :
Monday - Friday 9am-5:30pm (Option to work 8:30am-5pm with agreement from line manager)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience