Customer Service L2 Apprentice

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction You may be the first point of contact and work in any sector or organisation type. Your actions will influence the customer experience and their satisfaction with your organisation You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering it to your customers You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media

Training:
Customer service practitioner Level 2 apprenticeship standard qualification Functional Skills in maths and English, if required 

Training Outcome:

Once you've completed the Apprenticeship, there are several progression routes available, dependant on your industry and job role such as:

Customer Service (Level 3) Business Administrator (Level 3)

Employer Description:
Finishing Touch Cars is proud to offer one of the UKs most diverse fleet of limousines, wedding cars and chauffeur driven executive cars. Having been established since 1985 the steady growth has been achieved by offering first class service as well as great value for money. We realise how important your special occasion is and our service will ensure it is one you will never forget.

Working Hours :
Monday to Friday. Exact shifts to be confirmed.

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,Organisation skills,Patience,Team working