Level 2 Customer Service Practitioner Apprenticeship

Duties to include:

To build and continuously grow and develop the marketing of the business via Social Media pages to positively impact sales Accurately determining the date customer orders will be required and placing orders with suppliers so that a complete and on time delivery (COTIF) is maintained Use of the email system, company mobile telephone and landline to communicate with suppliers, customers and other members of staff Liaising with customers, staff and suppliers and ensuring that the order/supply process runs smoothly Selling products to customers profitably by determining their needs and technical requirements either from the items displayed or by promoting goods from brochures or the Internet Accurately processing customer orders in the showroom using a Microsoft Excel based ordering system and a Sage based invoicing system Taking either a deposit of full payment by cash, cheque or electronic card machine and always issuing a receipt whenever a payment is made Answering the telephone where necessary and dealing with customer/supplier enquiries in a professional manner

Training:

Level 2 Customer Service Practitioner Apprenticeship Standard:

Support with English and Maths if required End Point Assessment Work based learning

Training Outcome:
OCL Kingswinford will endeavour to offer full-time employment on successful completion of the apprenticeship

Employer Description:
With over 30 years industry experience and long-lasting relationships with the biggest brands in tools and building products, Building Supplies To You was opened as the online selling platform for OCL Kingswinford Ltd, one of the UK’s largest independent tools, paints and building material supply companies. Whether you are a tradesperson, industry buyer or DIYer, our site should have all you need to get the job done! If it doesn’t, then call us on our helpline and we will be able to advise on, or source the tools / equipment / materials you need. Enjoy browsing the thousands of products on offer!

Working Hours :
Monday to Friday (exact start and end times to be discussed) Shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative,Confident,Motivated