Customer Service Practitioner Apprentice

To include reception duties, including receiving, signing in and dealing with, escorting or directing visitors as appropriate. Ensure information is shared with visitors with regards to safeguarding and health & safety procedures. Provide switchboard support, delivering messages where appropriate and dealing with incoming queries ensuring the correct signposting. To maintain stock levels and order stationery and refreshments. To prepare refreshments for visitors. To set up meetings which includes room booking, refreshments and diary management. To deliver, sort and retrieve daily post. Booking of external catering as required.

Training:

Level 2 Customer Service Practitioner apprenticeship standard, which includes: 

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1 
Full induction onto the programme 
Level 1/2 Functional Skills in maths and English (if required) 
End-Point Assessment (EPA) 

Workshops located in Lincoln, typically held once a month. 

Training Outcome:

The apprentice will leave with a set of transferable skills to be equipped to take on the next level role in any busy office environment. Could lead to possible employment within the Professional Learning Team.

Employer Description:
The Professional Learning Team is part of the Trust's Central Services. Alongside our academies and wider partners, we build collective commitment to develop and value our workforce, both teaching and support staff. The overall aim of the Professional Learning team is to design, co-construct, and broker high-quality, career-stage-appropriate, evidence based Professional Learning that contributes significantly to the Trust's mission of improving the life chances of our pupils so that they can become true citizens of the world.

Working Hours :
Working Monday to Thursday 8:00am – 4:00pm and Friday 8:00am – 3:30pm over 39 working weeks per year. 13 months duration for apprenticeship, plus 3 months for end point assessment.

Skills:
Communication skills,IT skills,Customer care skills,Non judgemental,Patience