Customer Service Apprentice

Primary duties:

Greeting patients, booking them in to clinics. Answering the telephone, booking appointments. Taking accurate messages where appropriate. Registering new patients and temporary patients – checking identity. Working closely with and supporting Doctors (GPs), Nurses, Midwives, Health Visitors / Nursery Nurse, Phlebotomists, Healthcare Assistants, Counsellors, Visiting Consultants. Maintaining electronic appointment systems.

 

Additional duties may include:

Maintaining website information. Helping to draft patient newsletters. Liaising with hospitals, social services and other agencies. Maintaining electronic medical records, scanning letters and medical documents and use of an electronic document management system. Using MS Office software WORD and EXCEL / Networked computers. Using the EMIS web medical records system. Using emails and Internet / NHS.Net. Maintaining the highest standards of confidentiality and information governance. Typing confidential referral letters and reports. Use of office equipment: computers, phones, printers, photocopiers, laminator. Assisting with health promotion campaigns e.g. Flu vaccination, Cervical screening, Childhood immunisation programme, Chlamydia screening etc.

Training:
You will attend college at South Devon College one day a week. You will receive a Level 2 Customer Service Practitioner certificate.

Training Outcome:

Following successful completion of the apprenticeship, a permanent role could be offered in the practice to the right candidate.

Employer Description:
Compass House Medical Centres is an CQC outstanding rates GP practice covering Brixham, Galmpton & Kingswear, with over 15,000 patients and 70 members of staff.

Working Hours :
Monday-Friday (7:45am-18:15pm)

Skills:
Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative,Time management