Customer Service & E-commerce Fulfilment Apprentice

Customer Service: Handle customer inquiries and provide professional, knowledge backed advice on security solutions. Ecommerce Distribution: Manage and fulfil ecommerce orders, ensuring accurate and timely distribution of products Purchasing: Place orders with suppliers and monitor stock levels to enable order fulfilment Locksmith Services: Provide locksmith services, including key cutting and lock manipulation Product Knowledge: Stay up to date with the latest security products and technologies, and assist in maintaining an accurate and comprehensive product catalogue for our online store Team Collaboration: Work closely within a team environment to ensure a seamless customer experience both in-store and online Organisation: Help maintain an organised and tidy workplace, keeping inventory in order and up to date

Training:

As part of the apprenticeship you will complete the Level 2 Customer Service Practitioner apprenticeship standard. You will receive a grade Pass or Distinction on completion.

In addition to the apprenticeship standard you will complete Level 1 Functional Skills in maths and English, if you don't have GCSEs grades C/4 or above or equivalent. The delivery will take place in the workplace and the final exams at one of East Sussex College's campuses. You will then be upskilled to Level 2 Functional Skills.

The apprenticeship will be delivered fully in the workplace, and you will have assessor meetings every 4-6 weeks and workplace reviews every 10-12 weeks to monitor your progress. There will also be monthly workshops.

Training Outcome:

Potential permanent full-time employment on successful completion of the apprenticeship.

Employer Description:
LSW Secure is a small business in Eastbourne, BN21 1NU. We are one of the leading consumer security hardware resellers in the UK and focused on providing a customer-centric and collaborative working environment. Alongside a busy online store we have an established presence within the local community. Providing a storefront for clients to walk in alongside on site locksmith services to the local area.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Willingness to learn