Apprentice Hospitality Team Member

At Summerhouse Bakery, we pride ourselves on making every customer feel welcome while serving tasty, fresh food. You’ll be involved in a wide variety of tasks across our café, providing you with the skills and experience to thrive in hospitality.  
 
Here’s what a typical week might look like: 
 
Customer Service Excellence:

Greet and serve customers with a friendly smile, taking orders and ensuring every customer has a positive experience, whether they're dining in or grabbing something to go 

Food and Beverage Preparation:

Assist in preparing and serving our delicious homemade cakes, sandwiches and other items on our menu. You’ll help ensure our products are presented to the highest standard 

Barista Skills:

Learn to make high-quality coffees and beverages, using our equipment to create customer favourites 

Team Working:

Support the team during busy periods, working together to provide top-notch service This could involve anything from food prep, handling customer queries, or helping with general tasks around the cafe 

Environmentally Conscious:

Follow procedures to minimise waste and contribute to the eco-friendly practices of the business 

Throughout the apprenticeship, you’ll gain practical experience in food service, hospitality operations, and customer interactions while learning our business’s core values. 

Training:

Level 2 Hospitality Team Member apprenticeship standard
Level 1/2 Functional Skills in maths and English (if required)

Training will be provided to help you understand our menu, communicate effectively with customers, and use the café till.  

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release.  The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

Training Outcome:

Upon successful completion of the apprenticeship, for the right candidate, there is the potential for a permanent role at Summerhouse Bakery. Alternatively, you may progress into more senior positions such as a Team Leader or Front of House Supervisor, or choose to specialise further as a Barista or in Catering Management.

This apprenticeship opens doors to various hospitality roles across the wider industry.

Employer Description:
We take pride in making delicious, tasty food all served with a friendly smile. From breakfast, freshly prepared sandwiches and jacket potatoes to homemade cakes and pastries, we have something for all tastes. Founded in 2014 by Tracey Heap, Summerhouse Bakery has come a long way from its beginnings. When Tracey first started out, her passion for baking incredible cakes and serving quality, fresh food drove her to open her own café, so that Tracey and her team can offer homemade food, outstanding service at an excellent price. As a close-knit team, we now serve over 200 customers a day, and are thrilled that we’re able to turn our passion into our own business.

Working Hours :
Monday - Sunday. Specific working days, starts and finish times on variable week-by-week rota TBC.

Skills:
Attention to detail,Communication skills,Customer care skills,Initiative,Logical,Non judgemental,Organisation skills,Patience,Physical fitness,Presentation skills,Problem solving skills,Team working,Time-Management