Administration Assistant Apprentice

Answering phone calls Working with our service team on the service inbox Taking calls/booking service visits Ordering and distributing spare parts Generate comissioning/service plan certificates and issue to customers Tracing engineer working hours and updating customer records Replenishment of spares to our stores/engineers Carry out repair quotations Send out marketing offers Execute searches to find new customers Assist with invoices Chase up outstanding parts Add spares to internet selling sites and post when sold Carry out monthly machine stock takes Assist with our harvesting parts scheme

Training:

Business Administrator Level 3 Apprenticeship Standard:

Apprentices will spend 5 days per week in the office There will be a workshop in college once every month Assessor will visit the workplace every 4-6 weeks All assignments will be uploaded to our CRM system Apprentice will be entitled to 6 hours every week 'off the job hours' for study etc 

Training Outcome:
The company are very keen to nurture talent so upon successful completion of the apprenticeship, there is potentional for a permenent position and progression in the company

Employer Description:
Welcome To JTM Service At JTM Service we have 40 years’ experience and we are the go-to company for the supply, installation, service and maintenance of commercial laundry equipment and dishwashers. Whether you need a full maintenance package or a fast repair service, or require a single appliance or a complete, fully maintained, multi-appliance package, JTM Service will be with you from start to finish. We work with customers of all sizes and we pride ourselves in offering the same high quality service each and every time to provide the right solution to meet your needs.

Working Hours :
Monday - Friday, 8.30am - 5.00pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Positive attitude,Punctual and Reliable