IT Support Apprenticeship

To provide first-line support to staff and students on their central IT helpdesk To assist the effective delivery of Teaching and Learning across their Swindon Schools Ensure that ICT hardware across the federation is always functional and ready for use in accordance with end user requirements If required and agreed undertake minor repairs to technical resources and equipment Install and remove software when required Provide technical problem solving on hardware and software issues and problems Ensure that all IT issues that may arise are logged on the relevant site's service desk

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician. 

Employer Description:
The White House Federation are on the lookout for an IT Apprentice to join their team at Devizes School. Offering a fantastic salary range of £22,366, discounted gym membership, cycle to work scheme and much more. This is an opportunity not to be missed!

Working Hours :
Monday - Friday 8am-4:30pm.

Skills:
Communication skills,IT skills,Problem solving skills,Team working,Initiative,Passionate about IT