Property Maintenance Customer Service Technician Apprentice

Main duties
·       To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties – complete repairs on time/first visit

·       To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes

·       To review defects lists and procure any materials required prior to customer appointments

·       To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through

·       To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors

·       Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated

·       Maintain accurate records on the Defects Management System

·       To organise and prioritise workload

Training:

The Apprentice will complete studies on site or virtually on a weekly basis.  

Training Outcome:

Sucessful completion of apprenticeship can lead to permenant role within Build Team. 

Employer Description:
Vistry Group came together at the start of 2020, bringing together the energy, talent and deep-rooted experience of Bovis Homes, Linden Homes and Countryside Partnerships. We are all about people, and it is our people, around 3000 of us, who have created a UK top-five housebuilder, with a five-star rating. We care about the wellbeing of our people and we value diversity and inclusion, seeking to create a supportive, dynamic environment where talented and dedicated people can develop their career.

Working Hours :
Monday - Friday between 8am - 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Patience