Apprentice Customer Service Officer

The customer service officer (CSO) role is a key role within the organisation, acting as the point of all front of house and inbound contact and communication with the organisation, including reception and visitor liaison The purpose is to provide an effective and efficient service to ensure a professional and responsive service to our customers and visitors The CSO will be able to provide guidance, advice and where necessary signpost and assist our customers to resolve any queries, report any information, receive feedback and to take any other action required to provide a professional service and excellent customer care This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to consider changes and developments in service requirements, regulations and legislation. Any changes will be discussed fully with the job holder

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

Apprentice will be in the work place 5 days per week No weekly college release day One workshop every month at college Assessor will visit the apprentice every 4-6 weeks in the workplace

Training Outcome:
The potential to join our team on a permanent basis

Employer Description:
Concept housing association is a Temporary Accommodation provider. We currently hold the Crisis to Permanent contract with Bradford Council. The clients we deal with come from all backgrounds and have all been homeless for various reasons, therefore require an empathetic approach when dealing with in the incoming calls and emails as a CSO. At Concept housing we thrive on ensuring our employees are happy and succeeding in their employment.

Working Hours :
Monday - Friday, 9.00am - 5.00pm 30 min lunch break each day.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working,Creative,Initiative