IT Support Apprenticeship

In this role Muntons will provide:

Competitive rate of pay, reviewed annually Company pension contribution at 5% Health Cash Plan with Reward Scheme Life Assurance Company profit based bonus Flexible working arrangements myStaffShop membership

Key responsibilities:
 
Our 1st line support analyst is the first point of contact for users across the business who have technical issues or queries. Providing initial troubleshooting and problem-solving assistance, either by phone, email, chat, or remote access.

Escalating to, and working closely with the wider IT team, to resolve more complex issues while engaging with our users to ensure they are kept up to date with progress and expected resolution.

Key tasks:

Answering user queries and requests in a timely and professional manner Taking ownership of tickets raised via our helpdesk system, tracking progress and updating accordingly Prioritising and escalating tickets to 2nd/3rd line support as required Identifying and resolving common technical issues, such as password resets, network connectivity, software installation, hardware configuration, etc. Following up with users to ensure their satisfaction and closure of tickets Support & installation of end user devices, typically including:
- Desktops, Laptops – Windows 10 & 11
- Imaging of Desktops/Laptops (Intune/Autopilot)
- Mobile Phone Management (Intune)
- Konica Printers – SafeQ & FollowMe Print
- Microsoft Office 365 Applications (Word, Excel, Outlook, Teams etc) Creating and updating documentation and knowledge base articles Collaborating and communicating with other support teams and IT staff Keeping up to date with the latest technologies and best practices

Training Outcome:
Ongoing training and development.

Employer Description:
Muntons is a significant global supplier to the food and drinks industry and has been producing high-quality malt and malted ingredients for some of the most famous, and well-loved brands around the globe for the over 100 years.

Working Hours :
Monday to Friday - exact shifts to be confirmed.

Skills:
Communication skills,IT skills,Team working