Customer Service Practitioner Apprenticeship

Your responsibilities will include:
Responding to incoming calls, emails, and tickets, and greeting customers warmly and confidently.
Owning your workload, including 1st line triage and escalation of tickets to 2nd and 3rd line. Identifying and assessing customer needs and requests to deliver outstanding service on every call.
Striving to meet and achieve your individual and team targets.
Processing all inquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle.
Becoming an expert in Blossom, including all financial and operational aspects of the product, the Early Years sector, Blossom’s values, and your customers.
Resolving product or service tickets by understanding and clarifying customer queries, and following up promptly with a resolution.
Keeping records of all customer interactions in our CRM tool (HubSpot) and our product management tool (Jira).
Liaising internally with our technical teams as required to escalate issues and reach a resolution.

Training:

Teaching and learning the skills, knowledge and behaviours within Customer Services

Training Outcome:

This role offers excellent career progression opportunities, with the potential to advance to leadership positions or transition into other departments like Sales, Marketing, or Product Development. You'll gain valuable skills and industry expertise, positioning yourself for long-term growth within a rapidly expanding company.

Employer Description:
Blossom is on a mission to make it easier to give children the best possible start in life. It's no small task, which is why we’re always on the lookout for talented people to help us do even better. We focus on designing and delivering the best product possible, supporting our customers to ensure Blossom makes their lives easier, and spreading the word to those who want to listen. Join our lively, dynamic, and ever-growing team!

Working Hours :
Mon - Fri - 08:00 or 08:30 start with a 17:00 or 17:30 finish

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Organisation skills,Problem solving skills,Team working