Customer Service Apprenticeship Level 3

• Responding to customer communications by email or phone
• Inputting orders onto bespoke CRM software
• In-depth knowledge of the company’s products and services
• Interacting with customers on the phone and in person
• Proactively gather customer feedback using different methods
• Assisting with minor technical support
• Assisting senior members and management
• Participating in office meetings
• Giving feedback on office efficiency and suggesting possible improvements
• Building relationships with clients
• Sending faxes and emails
• Keeping computer databases up to date
• Keeping well-organised files and records of business activity
• General administrative tasks including scanning and printing

Training Outcome:
As a growing company once you have completed this course you could go on and further develop your knowledge and skills in many areas of our business. Such as IT, HR, Sales, Marketing

Employer Description:
Established in 1995, EE Glass is a leading manufacturer of Energy Efficient, insulated glass products, based in Portsmouth. As an independent, family owned business we are committed to delivering the highest levels of product quality and service to our customers.

Working Hours :
Monday to Friday 9am to 4pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative