IT Support Apprentice (HelpDesk Heroes)

As an IT Support Apprentice, you’ll learn how to provide technical support via an IT helpdesk portal, in person, email and over the phone.

Your duties and responsibilities in this role will consist of:

1st Line IT support and escalation Tracking and routing problems and requests Client management both face to face and via email and phone Troubleshooting, configuring and assisting with various software packages for Windows, macOS and Linux Assisting our remote specialists with hands-on tasks for local networks Assisting with project planning and delivery Assisting with new client acquisition and on-boarding

Training Outcome:

The role offers long term security and the opportunity to progress into a permanent position.

Employer Description:
HelpDesk Heroes are a team of experienced technical specialists delivering professional, proactive and bespoke IT support to various industries and sectors. As part of our ongoing growth strategy, we have opened up the opportunity to expand our support team with an IT Support Engineer. This is a great opportunity for a driven, motivated and IT passionate individual to join an international support team working in multiple sectors.

Working Hours :
Monday- Friday 9am- 5pm

Skills:
Communication skills,Good knowledge of technical IT,Troubleshooting skills,Resolving technical issues,High customer service skills,Can do attitude,Quick/keen learner,Driven to succeed