IT Support Apprenticeship

Setting up client accounts and passwords using Windows Group Policy Management for Office 365. Effectively communicating via email, telephone, and face-to-face interactions to offer technical advice and guidance on-site. Utilising their ticketing system to guide clients through issue resolution and adhere to 8-hour response SLAs. Leveraging troubleshooting tools like Advanced IP Scanner, PowerShell Commands for Windows issues, and Sara Tools for Microsoft problems. Performing stress tests and diagnostics when receiving or ordering equipment, ensuring everything operates flawlessly before deployment. Conducting cable tests and diagnostics to pinpoint issues with sockets or handsets, and testing Firewalls to diagnose LAN or WAN problems. Configuring and installing hardware both virtually and physically.

Training Outcome:
Possible full-time position with the business and progression onto a Level 4 programme. 

Employer Description:
At Hero IT, they're not just about fixing technical issues; they're about delivering exceptional experiences. They're a dynamic, customer-focused team dedicated to providing top-notch IT solutions to businesses, ensuring they thrive in the digital landscape.

Working Hours :
Monday – Friday, 8:30am - 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working