Customer Service Advisor Apprentice

You will work within the Customer Services Team gaining skills, knowledge and experience of the District Council’s customer service role This will include working at the Pump Rooms in Leamington Spa, the main headquarters in Warwick, there may also be the opportunity to work from home on occasion You will resolve customer enquiries by telephone and face to face You will record information on the relevant systems detailing the nature of the enquiry You will update and amend systems as appropriate so that wherever possible the enquiry is resolved at first point of contact

Training Outcome:
Potential to progress to the next level of an apprenticeship Look to secure employment

Employer Description:
The district council headquarters are in Warwick and Leamington Spa. It employs more than 500 people. The district council deal with issues such as waste management, the collection of council tax, planning/building regulations, council housing and council house repairs. The district was created on 1 April 1974, by a merger of the former Leamington Spa and Warwick municipal boroughs, the Kenilworth urban district and the Warwick Rural District.

Working Hours :
Hours to be agreed with line manager

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience