Business Administrator Apprentice (Monkey Tree Hosting Ltd)

Working independently and as part of the team, the role will involve developing, maintaining, and improving business administrative services through our dedicated onboarding team. As a central point of contact for new customers, suppliers and contractors, responsibilities will include taking customer orders, processing customer data through internal systems and entering customer data into suppliers' systems. The role will develop strong communication and organisational skills while presenting opportunities to show initiative and develop/enhance key decision-making and problem-solving skills. Key duties will include:

Communicating with new customers via tickets, email and phone Ensuring clients and customers receive the correct products and services Packaging hardware and customer orders for delivery Liaising with customers and internal teams to schedule engineer appointments Ensuring all equipment is dispatched and delivered promptly and correctly Deliver five-star service for every customer, from ordering to getting connected with MTH Networks Assisting in the provision of hardware, shipping, and preparing for dispatch Utilising a CRM, creating customer accounts, raising tickets,  ensuring notes are taken

Training Outcome:

Once the apprenticeship has been completed, a permanent role within the company's onboarding team will be offered to the correct candidate.

Employer Description:
MTH Networks is an Internet Service Provider, delivering full fibre connections to homes and businesses across the UK. With a strong focus on customer service, MTH Networks strive to deliver a seamless and straightforward internet experience to our customers. Working alongside several major fibre network providers, we have an extensive customer base and aim to ensure every household and business has access to affordable and reliable fibre internet, with no exception on ultrasfast speeds.

Working Hours :
Monday to Friday. Rotating shifts may range from: 7am - 3pm / 9am - 5pm / 10am - 6pm.

Skills:
Communication skills,Attention to detail,Microsoft Excel,Microsoft Teams,Word,WHMCS & (MTH CRM),Punctuality,Proactive approach