Apprentice Business Administrator

Answer office phones, providing confident and
courteous service Handle inquiries, resolve issues, and ensure a
positive customer experience. Liaise with vulnerable customers, ensuring their
needs are met with care and sensitivity. Dealing with any problems customer may have
and work towards customer satisfaction and resolution. Manage client files, ensuring they are up-to-date and accurately filed. Monitor systems to track the location and activities of carers. Interact with various stakeholders, including hospital discharge teams, directors, and other partners. Maintain positive relationships with all stakeholders to ensure smooth operations. Attend weekly meetings and take minutes of meetings. Organise meetings, events, and logistical arrangements, including travel and accommodation. Monitor and manage resources such as office supplies and equipment.

Training Outcome:

The apprenticeship will give you a full understanding of health and social care sector. Offering you the opportunity to work alongside a multi agency of health care professionals.  You will be able to navigate a home care setting and fully understand the customer end to end journey.  This may lead to further professional development in care and related fields. 

Employer Description:
We are a family run Home Care Provider. Providing Care at Home for people across North Yorkshire. We enable people to remain independent and live their best lives whatever their circumstances and support needs. We advocate on behalf of those we support ensuring that they have additional support should they need it. We believe in promoting from within and we are keen to recognise talent and potential and want to create and business where people grow with us and enjoy what they do.

Working Hours :
Monday to Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience