Apprentice Senior Liaison Officer (Mental Health)
• Experience of developing and implementing policies and practices in relation to complaints and information management handling.
• Strong organisational skills and experience of relationship management and development of wider partnership working.
• Ability to create and maintain effective tracking and monitoring processes.
• Ability to communicate effectively verbally and in writing with a range of audiences.
• High levels of IT literacy and the ability to communicate outcomes.
• Ability to problem solve and implementing solutions.
• Ability to work independently and escalate appropriately
Training:
Studying towards the Level 3 Improvement Technician apprenticeship Internal induction programme when starting employment with us The training schedule has yet to be agreed upon, further details will be made available at a later date
Training Outcome:
Upon completion, you will be a qualified Level 3 Improvement Technician .
Although we can’t guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for suitable roles within the council and help make sure you are ready for a wider job search.
Employer Description:
Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers. Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.
Working Hours :
Monday to Friday shifts TBC.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative