Digital Support Technician apprentice - 5M Solutions Ltd - £17k-£20k

Develop and maintain strong relationships with clients by understanding their needs and concerns and providing suitable solutions. Provide exceptional support via their ticket desk, addressing ongoing technical issues and ensuring client satisfaction. Deal with incoming support requests and manage tasks/projects with the development team. Ensure that a resolution is suitable and delivered within their service level agreements. Work closely with their development and marketing team to deliver top-notch support and solutions. Manage customer accounts, onboard new clients and generate monthly reports. Be able to troubleshoot issues, solution research and QA testing. Organise and attend meetings with clients (both in person and remotely) to provide updates and discuss new projects.

Training:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/digital-support-technician-v1-1

Training Outcome:
Upon completion of the apprenticeship, the applicant will be a qualified L3 Digital Support Technician. There may also be scope to remain with 5M Solutions Ltd.

Employer Description:
5MS is a leading Magento Support and Development Agency. You will join a friendly and dynamic team based in Wolverhampton on a full-time basis. If you are passionate about Magento web development, client support and digital marketing, we want to hear form you. 5MS is a company that values innovation, teamwork and excellence – this is an excellent to progress your career with a well-established company!

Working Hours :
You will enjoy flexible working hours that help you balance your professional and personal life, thanks to the employer's flexible scheduling options.

Skills:
Communication skills,IT skills,Customer care skills,Team working,ECommerce experience (desired),Digital Marketing (desired),Web Development (desired)