IT Apprentice

·        Provide technical support and guidance to staff (and pupils and parents where appropriate) in the use of software, problem solving and generally support them in using school IT systems correctly (both in and out of the classroom situation).

·        Maintain and “fault find” in relation to computers and other IT / Audio Visual equipment around the school and organise with the Network Manager (where necessary) if repairs / updates are required.

·        Apart from the senior school site, carry out regular visits to the prep school (2 site locations) to carry out support and maintenance.

·        When required, assist in the setup of new equipment.

·        In agreement with the Network Manager, make minor repairs / software updates (when necessary). 

·        Maintain, report issues and monitor the school photocopying and print solution.  Keep a spreadsheet up to date with copier supplies.

·        Maintain stocks of other items where required.

·        Adhere to any agreed schedules of work.

·        Carry out Inventory checks on a regular basis.

·        Monitor and action the school “Ticket” system for allocated jobs and carry them out in an acceptable timeframe.

·        Answer IT Support telephone calls and log on the helpdesk system.

·        Maintain a shared calendar for the booking of IT equipment for exams, events etc.

·        Report to the Network Manager for daily work (in addition to work already allocated via the IT helpdesk system).

·        Set up and maintain new computers in accordance with standard network pc build.

·        Support, troubleshoot and Maintain A.V.A equipment.

·        Setup and prepare A.V.A equipment for meetings, presentations and seminars.

·        Overall provide high quality IT support to the school environment.

·        Provide support to the school community where required.

·        Attend day release and complete all related work required.

·        Provide support to the Network Manager and Head of Digital Strategy when required.

·        Maintain GDPR and Safeguarding compliance within your remit.

Training:

Level 3 Information Communications Technician apprenticeship standard:

Technical Certificate
Day release class
Maths and English functional skills, if required.

Training Outcome:

Possibility of a permanent position upon the completion of the apprenticeship.

Employer Description:
Based in the heart of the historic and inspiring city of Durham, Durham Cathedral Schools Foundation brings together six centuries of experience in nurturing our pupils. Chorister School (ages 3 to 11) and Durham School (ages 11 to 18) make up the Foundation. Our mission is to provide pupils with a complete education; one which instils in them an aspiration for achievement, a respect for others and a confidence for life.

Working Hours :
Monday - Friday 8.30am - 5pm 37.5 hours per week

Skills:
IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Patience