Apprentice Workforce Management Administrator (HC-One Limited)

Duties include, but are not restricted to:

 

Undertake a variety of tasks as a member of the workforce management team to ensure homes have access to the systems and services needed to operate the home, whilst studying towards a vocational qualification. Assist in the development and maintenance of the HC-One time and attendance system. Support Workforce Management Co-ordinators with the validation of rostering on our selected time and attendance tool in line with HC-One requirements.  Support with adding rosters onto the system where required. Support the Workforce Management team with analysis on the home utilisation and maintain data quality. Supporting homes/areas when co-ordinators are on leave or need additional support. Learn how to ensure clear, accurate and timely communication via all channels e.g. Telephone & E-Mail. Build relationships with Operations, Support Teams and external organisations. Ensure our time and attendance system is accurate and up to date, make amendments and ensure any updates to the system are communicated to all relevant users. Liaise with and provide support for Workforce Management Co-ordinators and Workforce Manager to develop awareness of HC-One’s workforce processes and practices. Prepare documents and reports for meetings. Take, produce and distribute minutes post meeting. Answer and respond to workforce queries, conveying messages, requests and changes to training requirements, keeping logs and message books as required. Maintain training documentation to support the wider team. To be proactive in helping to improve the quality of our services and support functions. To understand the nature and ethos of the company’s delivery of care services in both its business and care aspects.

Training:

Training will be provided to achieve the following qualifications:

Level 3 Business Administrator Apprenticeship Standard

Training will take place weekly, on a ½ day release basis, at Darlington Borough Council Learning & Skills training centre (DL1 5AJ).  Here you will develop the knowledge, skills and behaviours to ensure these exceed the minimum requirements for the Business Administrator Level 3 apprenticeship standard. 

Training Outcome:

Full time employment upon completion of apprenticeship depending on vacancy being available.

Employer Description:
At HC-One, kindness is more than a word, it's a belief that caring for people means caring about what matters most for them. Whether it's residential, dementia or nursing care, our actions and choices are guided by a heartfelt desire to support those in our care to live better each moment of every day. We offer professional residential, nursing and specialist dementia care for older people. We aim to be the first-choice care home in each community for Residents and colleagues; we will achieve this mission through providing the kindest possible care to Residents in 270 care homes across the United Kingdom. We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and jolly people who have an affectionate understanding of our Residents and their individual needs. If you would like to be part of the team that provide the kindest possible care to Residents, find out about our current opportunities. We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and jolly people who have an affectionate understanding of our Residents and their individual needs. If you would like to be part of the team that provide the kindest possible care to Residents, find out about our current opportunities.

Working Hours :
Monday - Friday – 9.00am – 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience