IT Apprentice - Princethorpe College

Customer service Providing first line technical support, responding to support queries across 3 sites Installation configuration and deployment of new and existing software in line with defined procedures Escalation of more complex calls to the relevant support team member Learn fundamental operations of commonly used software, hardware, and other equipment Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software Become familiar with Service Desk policies and services Other duties as assigned Software Install and test new software Support MS Office Assist with software deployments Deliver support using cloud based 365 Admin & Autopilot/Intune Support staff with any software queries Deliver staff training for different software packages through 1 to 1 tuition and the creation of technical guides Troubleshoot software issues Maintain software asset listing across the sites Hardware Move, check, install computer equipment as required Maintain computer peripheral equipment such as scanners, printers, whiteboards, projectors, monitors; ensure that these are prepared and ready to be used and perform consumables stock control Assist in the deployment of computer hardware around the school as and when required Support Foundation telephony system Contribute to the IT Support log of all technical faults and resolutions, list and administrate all incoming jobs Maintain hardware asset listing across the site(s) Network management Monitor anti-virus status and updates Monitor print management software Monitor daily, weekly, monthly server back-ups Carry out routine network maintenance, housekeeping and troubleshooting tasks Familiarise yourself with the network infrastructure and maintain switch cabinet patch management Develop & maintain network asset listing across the site(s) Audio-visual Setup AV equipment for events Troubleshoot AV issues

Training:

Training plan to be agreed upon appointment. We currently envisage approximately 4 hours remote learning per week with Warwickshire College, plus on the job training.

Training Outcome:

One current member of staff has previously completed the L3 Apprenticeship and is now employed on a permanent basis. We would hope to be able to support with further qualifications or a permanent role depending on the candidate.

Employer Description:
The Princethorpe Foundation welcomes children of all faiths and backgrounds and provides co-educational, independent day schooling with a strong Christian ethos. We support and nurture some 1,300 children from age two to eighteen years, through Little Crackers Nursery, Crackley Hall School, Crescent School and Princethorpe College.

Working Hours :
This is a full-time, 40-hour a week role working generally 8.00am to 5.00pm with an hour’s unpaid lunch, Monday to Friday. However, due to the nature of the role, there is a requirement to occasionally work outside normal working hours.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Confidentiality,Conscientious and flexible