Apprentice Business Administrator

Job summary:

The overall aim of the Business Administrator will be to work collaboratively with our current reception and admin team to manage reception and to assist with other general administration.

Administration:

Follow practice protocols to ensure consistent and high quality care is provided to our patients Carry out administrative tasks relating to patient records
Photocopying, filing, collating documents Shredding, maintaining stationary supplies, ensuring office equipment is functional Use of various IT systems and packages To have a thorough knowledge of all practice procedures

Scanning:

Sort and date stamp all incoming patient-related mail Scan patient-related documents onto their medical record using read codes as agreed by the clinical team Ensure incoming letters are scanned onto the patient record
Scan all internal paper documents on to the relevant patients’ record and then store the documents in line with surgery procedures Sorting incoming mail into workflow and non workflow
Identify appropriate team/person for workflow to be forwarded to
Processing incoming emails into the Practice

Reception:

Receiving patients, consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address Answering, screening and directing incoming calls promptly and efficiently

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.  They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Training:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for your own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with PMA Ltd. This will include Functional Skills in English and maths if required.

Training Outcome:

View to offering a permanent position at the end of the apprenticeship.

Employer Description:
Reach Healthcare is looking to merge with Medway Medical Group to help us continue to provide high-quality, local, GP services for all our patients. The proposed merger will make sure the two practices can work better together and prepare for the future. Modern GP practices are busy and our patients have a diverse range of needs. By making better use of our staff and resources, we can improve how we support our patients now and over the coming years.

Working Hours :
Monday - Friday 9.00am - 5.30pm (1 hour for lunch unpaid).

Skills:
Communication skills,Attention to detail,Customer care skills