IT Support Analyst Apprentice

•Answering user queries and requests in a timely and professional manner

•Taking ownership of tickets raised via our helpdesk system and tracking progress and updating accordingly

•Prioritising and escalating tickets to 2nd/3rd line support as required

•Identifying and resolving common technical issues, such as password resets, network connectivity, software installation, hardware configuration, etc.

•Following up with users to ensure their satisfaction and closure of tickets

•Supporting & installing end user devices

Training Outcome:

Your programme will involve gaining experience and training in ICT to develop your knowledge and skills to enable you to take up a position within the ICT team. The Company will endeavour to provide you with such training to achieve this aim but cannot guarantee to do so.

Employer Description:
At Muntons, we are a proud global supplier to the food and drinks industry, with a rich history of over 100 years in producing high-quality malt and malted ingredients. Our products are a key ingredient in some of the world’s most famous and beloved brands, and whether you realise it or not, you've probably already enjoyed something we've had a hand in creating! We serve a diverse range of customers, from multinational food and beverage producers to innovative start-ups and small independent craft brewers and distillers. Our headquarters are nestled in Suffolk, with additional production sites in East Yorkshire and Thailand, and sales offices spanning Asia, Europe, and America. We are passionate about what we do—malt, malted ingredients, and sustainability are at the core of our business. As industry leaders, we are committed to sustainability and are proud to be over halfway towards meeting or exceeding our net zero carbon target by 2050. We continue to innovate and grow, looking ahead to the next 100 years as a strong and sustainable global supplier.

Working Hours :
Monday to Friday 08:30 -to 17:00. We have a hybrid working policy that requires 3 days (minimum) working within the office. This policy is likely to be implemented following initial induction period.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Flexibility,Task Management,Alignment with company values,Respectful and welcoming,Proactive & positive attitude