Apprentice Hospitality Supervisor

You will be responsible for supporting the Debut Restaurant Supervisor in running operations, serving and assisting on the Debut Bar (this will include an evening and events, as applicable).

Overall, this role involves a mix of customer service, administrative, and operational responsibilities to ensure the efficient and effective functioning of the mentioned areas. 

The successful applicant will be working within the Hotel School and in partnership with other Hospitality establishments and will be undertaking a leadership and supervision programme. They will therefore be engaged in all aspects of restaurant and service work within Debut operations and events. The School is a vibrant department within the College focusing on developing students to work in the service sector by engaging and supporting local businesses in developing their staff and business.

Tasks and Responsibilities:

Operations:

To act as a welcoming point for all guests and visitors to the Debut Restaurant and Debut Café. To support and deal with all payments for the restaurant and cafe through the EPOS systems and student events. To deal with any enquiries and guiding them to make future bookings. To support food and drink operations within both academic and non-academic areas, Debut Restaurant and Debut Café as applicable and on a Wednesday evening during opening hours. This includes supervising students, where applicable. Where required, record all financial information daily using approved systems. Ensure all floats are cashed and controls are in place to minimise any potential risks. To ensure all restaurant booking sheets are handled correctly in line with data protection and disposed of, at the end of the session correctly (via confidential waste). To ensure the Debut bar is maintained to a high standard of cleanliness in line with the Food Safety policy. Ensure all equipment is turned off and cleaned after use. To ensure all bar stock is replenished and in date. Carry out stock rotation and ensure disposables are accounted for and replenished. Ensure the correct controls are in place to ensure no stock is wasted and students gain a good understanding of the wine and drinks list. To support with the training and development of all students in the serving of spirits, beers and wine, by ensuring that all licence laws and measures are met. To assist with training in line with the Restaurant Supervisor in the service and the running of the Debut operational areas. Ensure all cleaning practises and storage of equipment is maintained to the highest standard and leading by example to ensure best practises are met. You will ensure that all cleaning schedules are completed and initialled. To assist with displays, marketing and promotional campaigns to support the Debut areas, including raising any maintenance or cleanliness issues. To support, maintain and control all Restaurant laundry and ensure that all deliveries are collected and stored correctly with any anomalies being highlighted. To undertake any similar duties of this level as required by the Curriculum Lead or Restaurant Supervisor. Additional hours may be required to support Graduation and key events.

Public Relations:

At all times represent the college in a professional manner.
Assist with PR events e.g., Open Days, School Awards Ceremonies etc.

Personal Development:

The postholder is expected to undertake training and development for allergen awareness and support in providing the Debut Restaurant/ Debut Cafe with relevant dietary guest information. You will be required to participate in periods with the industry to develop and make yourself aware of trends and skills developments.

Training:

For the full apprenticeship, candidates will complete:

Level 3 Hospitality Supervisor Apprenticeship Standard.

For the End Point Assessment (EPA) apprentices will undertake a knowledge test, business project, practical observation and a professional discussion.

Apprentices are expected to attend college one day per week (term-time only) at the Ipswich Road campus, located near Norwich city centre.

Training Outcome:

A position may be available for the right candidate following successful completion of the apprenticeship. The business is looking for somebody who wants to develop and gain a position following their apprenticeship.

We are recruiting for someone who is keen to progress to the next level and is looking for a role that offers development opportunities to enhance your career progression, working in first class facilities.

Employer Description:
City College Norwich is a large FE & HE education provider and employer with three main colleges and an HE centre within Norfolk.

Working Hours :
The role will span 37 weeks term- time with 9 weeks on secondment into the industry. The role will be for a 52- week contract. Working hours may include some evenings, as required, but specific working patterns will be discussed during interview.

Skills:
Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Independent,Able to multi-task,Commitment,Strong work ethic,Excellent time-keeping,Good attendance and reliable,Well-presented,Friendly and outgoing,Responsible,Demonstrate leadership