Hotel Reception Apprentice

We are looking for an enthusiastic, well presented receptionist to join our team.

You will be able to complete the following duties:

· Meet and greet all guests

· Deal with bookings and enquiries by phone, e-mail, letter, fax or face-to-face, online booking

· Completing the correct procedures with guests arriving and leaving

· Allocating rooms and handing out keys providing direction

· Preparing bills and taking payments

· Taking and passing on messages to guests

· Answering questions about what the hotel offers and the surrounding area

· Dealing with complaints or problems.

· Liaison with all other departments on a regular basis

· Deliver excellent customer service, at all times

· Managing the switch board

· Assist in keeping the hotel reception area clean and tidy

· Deal with all enquiries in a professional and courteous manner.

· Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities

· Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety

· Provide reports, as required, for housekeepers and management

The perfect candidate will be:

· Friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere

· Remain calm, patient and polite, if receiving customer feedback

· Helpful and go out of your way to help our customers

· Confident and self-motivated

· Demonstrate a passionate commitment to the business

· Welcome and embrace change, with a positive attitude

· Able to work unsupervised in a busy environment

Training Outcome:

Potential full-time employment

Employer Description:
Wensum Valley Hotel, Golf & Country Club was founded by Basil Todd in 1990. With 250 acres of picturesque Norfolk countryside; Wensum Valley is perfectly placed 20 mintues from Norwich City Centre and 30 minutes from the coast. A real Norfolk delight with breathtaking views and sunsets that glisten off the River Wensum. Today, Basil’s daughter Bridgette Hall runs the Country Club.

Working Hours :
Consists of early shifts (6.45am-3.15pm) and late shifts (2.00pm-10.30pm) (Includes weekends and bank holidays)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical