Customer Service Apprentice

Constantly monitoring for in-bound enquires. React immediately to a customer query. Contacting customers to confirm, validate and gather additional information. Record and store information accurately and securely. Liaise with the Sales team to pass on leads in an efficient manner. Follow policy and procedure to ensure a quick turnaround of information. Support the team in additional duties related to the customer experience as directed.

Training:

The apprentice will work towards the L2 Customer Service Practitioner Standard. Training will be one day a month, a mix of group, in person and remote sessions. Functional skills maths and English will be delivered at our centre in Newbury if needed. 

Training Outcome:

Personal development and promotion from within the company is actively encouraged. 

Employer Description:
Since 2014, Fidelity Energy has taken pride in aiding businesses to procure their energy by using our great technology, great relationships and great people. We not only provide procurement services, but all the other services you would expect from one of the UK’s leading utilities and energy consultants. We help our customers get the best value from their energy contracts, reducing their energy consumption, minimising their carbon footprint and ensuring that their bills are right. Thousands of businesses of all sizes from all over the UK rely on us for their energy needs, whether that be one site or multi-sites across the UK. We remove the stress of dealing with the energy contracts by contacting your existing and new supplier, as well as managing the process throughout, from start to finish. Fidelity Energy is set up to become an enviable business within the Utility Industry. This will be achieved in an honest, legal and motivational manner with automation and technology at the heart of everything we do.

Working Hours :
Monday to Friday 8.30am - 5.00pm with an hour for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Enthusiasm,Eager to learn