School Office Apprentice - Customer Service

This is an excellent opportunity to join Shotton Hall Primary School, we will offer you a supportive network of colleagues and access to training and CPD as required.

Job Purpose

As a Business Administration Apprentice you will work as part of the school office team to support the admin function within the school and be a first point of contact for students, parents and visitors at the school. The successful candidate will be expected to work in the school office reception.

Main Duties and Responsibilities:

· To assist with office duties such as greeting and assisting customers (including pupils, parents and visitors) ensuring that they ‘sign in’ and are given a visitors’ badge.

· To answer the telephone and pass on messages as appropriate.

· Inputting attendance data onto schools SIMS system and contacting parent/carers for reasons for child absences

· To undertake all photocopying requests in a timely manner

· To take visitors to the appropriate member of staff/meeting room as appropriate.

· To undertake typing of letters/documents as required.

· To use basic computer programmes to carry out tasks such as data input, communication platforms, weekly newsletters and social media platforms.

· Archiving documents in line with Durham County Council and legislative requirements

· Willingness to undertake additional appropriate training

· Taking deliveries of orders and receipting goods appropriately

· Maintenance of the school’s MIS.

· Inputting of Purchase Orders onto the School Iproc System

· Maintaining accurate school meal, and wraparound care data in Parentpay

· Maintain an accurate equipment stock in school.

The list of duties is illustrative of the general nature and level of responsibilities of the role. The post holder  may be required to do other duties appropriate to the level of the role, as directed by the  Head Teacher.

Training:

The successful candidate will work towards a level 2 Customer Service Practitioner apprenticeship.  This will be delivered in the workplace with monthly visits from the trainer coach.

Training Outcome:

On completion of the level 2 apprenticeship, there may be the opportunity to join the admin team as an Admin Assistant subject to individual performance and school budget restrictions and complete level 3.

Employer Description:
We will support your child to be a confident and successful learner who achieves their very best in all they do. We will enable them to develop their skills and talents and reach for the highest goals. We will respect your child as an individual, support them to explore and justify their viewpoints and carefully monitor their progress in learning across all aspects of the curriculum. We will work as a team to plan exciting and innovative learning for them which will interest them, be meaningful and inspire them to learn.

Working Hours :
Monday - Thursday 8am - 4pm Friday - 8am - 3.30pm

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Patience