Property Management Administrator Apprentice

Duties & responsibilities:

Are you looking for a challenging role as an Administrative Assistant where you can be an integral part of a dynamic team, supporting the Portfolio Manager and Estate Manager?

We are seeking a highly organised and proactive individual to join our prestigious organisation. As an Administrative Assistant, you will play a crucial role in ensuring the smooth operation of our team, providing essential support in various day-to-day activities.

Key Responsibilities:

Manage demands, letters, and reports to ensure efficient communication and documentation Maintain up-to-date data to ensure timely and accurate information is readily available Handle all mail, both paper and electronic, promptly and professionally Answer telephone calls, take clear messages, and ensure effective communication within the team Actively resolve enquiries whenever possible, demonstrating proactive problem-solving skills Assist with administrative tasks to uphold the high-level delivery of services Collaborate with the management team to achieve income and performance targets Provide continuous support to the team in delivering exceptional service to clients

General Responsibilities:

Efficiently handle telephone calls and take appropriate actions Process invoices by checking, coding, and inputting them accurately Assist with works orders to facilitate seamless operations Generate and compile weekly, monthly, and annual reports Maintain organised and up-to-date filing systems Undertake any other duties as directed, contributing to the overall efficiency of the team

Training:

Every employee gets access to our online training platform. This is where we host our standard induction programmes and compliance-based training. Also used for soft skill development and MS office training.

We have set development programmes for those that progress through management with us and also, we sponsor industry relevant qualifications.

We also run many soft skills training courses to support staff and their development.

Training:

Programme: Business Administrator Apprenticeship
Level: 3
Duration: 14 to 16 months
Course Type: Apprenticeship Standard

Apprenticeship Delivery: Work based qualification. You will meet with your tutor every 4 weeks as a minimum.

Units Covered:

The apprenticeship programme is made up of different units. Apprentices will be assessed on their knowledge, skills and behaviours throughout the apprenticeship and tracked online using an e-portfolio.

These are grouped into 3 themes which complement each other and are as follows:

Core Business & Administration Managing Self & Personal Skills Using Resources & Achieving Results 

Assessment:

After each theme is complete, a Mock End Point Assessment is carried out to ensure apprentices are prepared for the End Point Assessment at the end of the programme.

After a minimum of 372 days and successful delivery of the programme, the end point assessment will take place. The end-point assessment is a synoptic assessment of the skills, behaviours and knowledge that have been developed throughout the apprenticeship.

End-Point Assessments will involve an independent assessor carrying out final assessments with the apprentice, to ensure that the competences and learning within the ‘Apprenticeship Standard’ have been met.

Apprentices can achieve a pass or distinction dependent on how well they perform in their End-Point Assessment.

Functional Skills:

Apprentices also achieve a Level 2 qualification in English and maths if they have no prior exemption (GCSE’s 4-9 or equivalents in English and maths).

Training Outcome:

We are always looking for individuals that we can develop within our Property Management functions. Those that show the right working ethos and aptitude for Property have the opportunity to develop and transition into a variety of roles.

Employer Description:
Through excellent personal customer service, we aim to be the leading independent professional property services company within the management sector.” We are a leading property management company with over 50 years’ experience and are committed to ensuring your home is handled with care and respect. With a varied portfolio of developments and with over 20 offices in the HML Group positioned conveniently around the UK, you are never far away from a local HML property manager.

Working Hours :
Monday to Friday. 09:00 to 17:30 with a 1-hour (unpaid) lunch break.

Skills:
Communication skills,IT skills,Organisation skills,Administrative skills,Number skills,Team working