IT Support Apprentice

Dealing with incoming incidents in a professional, courteous manner over the phone and via e-mail Take ownership of incidents and manage them in a logical and methodical manner Taking responsibility for the end-to-end management of incidents in your queue Proactively keeping the customer informed of progress Accurately log incidents by categorising and prioritising them in line with service operations procedures Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks

We are looking for someone who:

Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement Can express ideas and information clearly and concisely Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence

Proactively keeps up to date with technologies supported by Enable, including:

Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Azure Active Directory Exchange and Exchange Online Teams SharePoint Anti-Virus technologies including Bitdefender

If you think you have what it takes to become part of Team Enable then don't hesitate to apply!

Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining Level 3 IT qualifications

Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career

Employer Description:
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals. Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.

Working Hours :
Monday to Friday. Shifts to be confirmed during interview.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative