Apprentice Assistant Case Officer

To gather evidence as instructed by the training provider in order to compile a portfolio for end point assessment. To effectively communicate with internal and external customers, face-to-face, in writing and over the telephone, in line with council standards. To undertake a wide range of activities including word processing, photocopying, scanning, faxing, filing and circulating information, preparing presentational material, ensuring that all work is accurate and delivered to customers within agreed timescales and to agreed standards. To collect, record, compile and input data both manually and electronically, in order to maintain comprehensive, up to date electronic and paper (where required) filing and information systems. To run reports and use the data to create letters using mail merge, inputting into the Capita One software. To organise and prepare for statutory and non-statutory meetings with multiple participants, including those from external agencies. To be responsible for ensuring the management and archiving of key documents, ensuring processes are followed to ensure records are kept in accordance with the Council’s retention schedule, Information Security
Polices, Freedom of Information and Data Protection Principles. To assess, validate and process applications, passes, permits, checks etc. Including use of technical scanners and corporate IT systems (where appropriate)

Training:
Studying towards the Level 3 Business Administration Internal induction programme when starting employment with us The training schedule has yet to be agreed upon, further details will be made available at a later date

Training Outcome:

Upon completion, you will be a qualified Buisness Admin Level 3.

Although we can’t guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for suitable roles within the council and help make sure you are ready for a wider job search.

Employer Description:
Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers. Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.

Working Hours :
Monday to Friday shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative