IT Support Technician Apprentice

Joining the team as an IT Support Technician Apprentice, you will be responsible for the following duties:

Application Support:

Manage Cases through an (ITIL) lifecycle via our dedicated Service Portal Certify in CORTEX Product to work towards becoming a product expert
Learn and practice CORTEX Support processes to acknowledge, analyse, investigate and solve cases Contribute and build our support and knowledge base Pro-active Monitoring and maintenance activities Manage CORTEX Licensing to ensure our clients remain properly licensed Manage our CORTEX Online Training Centre to ensure delegates have access to the latest available training

Infrastructure Management:

Network Management managing our various networks with an estate of switches routers and firewalls Server Management looking after our Windows Server focused hardware estate Workstation support for a busy office and remote workforce (Windows 11) Cloud computing including Microsoft 365, Azure and other major cloud vendors Virtualisation Management managing Microsoft Hyper-V Line of Business Application support including Workforce Management and Finance suites IT System Administration and request fulfilment managing, Active Directory, backups asset inventory etc Office and Facilities Management function to ensure the business runs smoothly

Training:

As an IT Support Technician Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the team at WeAreCORTEX combined with 25 days of off the job training at the PETA training centre in Cosham.

Training Outcome:

A fantastic multi-role opportunity to join the growing IT team of this dedicated and diverse company. If you want to move forward with your IT career and join a company that can offer you world class training, then this is the right place. CORTEX have successfully supported apprenticeships since 2014. We have a track record in ensuring level 3 and level 4 success, and actively invest in our people. This investment reflects our ambition for candidates to progress to level 4 and beyond with CORTEX ltd or have an opportunity to move into our application support role.
If you are someone who is adaptable, honest, trustworthy and ready for a challenge this is the role for you.

Employer Description:
WeAreCORTEX believe that their people are key to their reputation for innovative solutions and quality service. WeAreCORTEX achieve success by bringing together the required technology, knowledge, and people. CORTEX believe in putting people at the centre of Intelligent Automation projects to deliver real and repeatable results.

Working Hours :
Mon - Fri 09.00 - 17.00

Skills:
Problem solving skills,Analytical skills,Initiative,Genuine passion for IT,Great communication skills,Enthusiastic self-organiser,Ability to prioritise,Good relationship building,Think outside the box,Passion for PC building