IT Support Apprenticeship

Collaborative Support: Work closely with the Network Manager to ensure the smooth operation of ICT systems within the academy. First Point of Contact: Act as the first line of support for ICT hardware and software issues, assisting staff and students with their queries and problems. Training & Troubleshooting: Provide training and troubleshoot issues to help users effectively utilise technology. Vendor Relations: Maintain productive relationships with external service providers, manufacturers, and suppliers. Documentation: Ensure that all data entry, reports, records, and other documentation are completed accurately and promptly. Team Collaboration: Work collaboratively with the central ICT team, sharing best practices and ideas to improve support services. ICT Resource Maintenance: Assist in the support and maintenance of ICT resources, including hardware, software, and audiovisual equipment. Ticket Management: Respond to, log, and resolve support requests in line with agreed service standards. System Updates: Contribute to network system updates and large-scale projects as required. Inventory & Orders: Manage stock control for IT consumables and create orders for new hardware and software. Event Support: Set up and manage AV systems for school events such as assemblies, staff meetings, and other functions. Automation & Scripting: Learn to use PowerShell and other tools to automate tasks and support application managers. Daily Troubleshooting: Regularly troubleshoot network issues, system failures, and other technical challenges.

Training:

Create your next generation of outstanding IT Technicians. This apprenticeship creates expert Support Technicians with exceptional problem-solving skills. We teach people how to optimise systems, configure devices, and provide an effective IT support service centred around customer care.

Our curriculum combines expert training and personal support to develop confidence alongside skill. We empower our apprentices to unlock their potential, keeping your IT systems and end-users working effectively.

Whether you are a large IT solutions company that supports external clients, or a smaller in-house IT Department, an IT Support Technician apprentice is guaranteed to improve the overall efficiency and productivity of your company, by resolving technical issues and providing prompt solutions.

Training schedule has yet to be agreed upon, further details will be made available at a later date.

Training Outcome:
Potential full-time role and progression onto a Level 4 programme 

Employer Description:
Cabot Learning Federation are part of a highly respected education trust that places great importance on the role of technology in modern education. Their team is dedicated to providing top-tier IT support across their academies, ensuring that both staff and students have the tools they need to succeed. With a commitment to innovation, they offer a fantastic opportunity to learn, grow, and make a real impact within the education sector.

Working Hours :
Monday to Thursday: 8am to 4pm. Friday: 8am to 3:30pm (breaks to be confirmed).

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills