Administration & Customer Service Apprentice

Call handling with customers including the sale of parts & products Dealing with customer queries, complaints and purchases Managing customer orders through entire process through CRM system including supporting an efficient and speedy dispatch and delivery Communicating directly with customers keep them informed of order process Supporting customers with product information and availability 

Training:
Business Administration Level 3 Functional Skill maths & English if required No day release- in house training You will be allocated a min 6 hours per week to complete any Off The Job Training

Training Outcome:
Sales / Customer Service based roles. 

Employer Description:
Finning is the world's largest Caterpillar dealership. We sell, finance and service Caterpillar and complementary product lines throughout western Canada, South America, UK and Ireland. We support you in your chosen career with training and educational assistance and by encouraging you to continuously improve in everything you do. So if you are driven to go all out, go for it! One of the best things about working here is that you can keep learning and growing, moving into new roles within the business as your interests change. You'll never get bored when you work at Finning.

Working Hours :
Monday - Friday, 9.00am - 5.00pm. No weekends. 1/2 hour Lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience