Car Park Manager - Gunwharf Quays
Car Park Manager – Portsmouth Gunwharf Quays - Full Time - £36,000 Per annum
Do you have previous Management Experience?
Are you Customer Focused?
Are you someone who can Manage and Motivate a Team?
If YES, then this may be the next exciting career opportunity for you!
APCOA is looking for a Car Park Manager to join our friendly team based at Gunwharf Quays in Portsmouth. Car Park Managers are a vital part of the management team and contribute considerably to the operational success of all our car parks. We are looking for someone with previous management experience to come and join our team!
What you’ll do:
To lead in ensuring the smooth delivery of the contract with operational responsibility for day to day running of the car park
Management and planning of resources including ensuring effective deployment of staff throughout the contract ensuring operational requirements are met at all times.
Be the first touch point for guests, regularly reviewing the guest journey to ensure an easy and smooth parking experience
Overseeing best in class delivery of guest service, by delivering a service exceeding guest expectation, and testing and trialling new services to constantly improve
Resolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raised
Develop beneficial relationship with the client, ensure overall client satisfaction and attend client meetings where necessary
Working as part of the Elevate service partner management team, to support the delivery of the overall Gunwharf Quays strategy
Develop, coach and monitor the team in relation to the parking service, cost control, supervisory skills, health and safety and environmental issues
Monitor and manage staff absence and lateness
Ensure quality standards are maintained including ensuring health and safety standards are adhered to at all times throughout the contract in line with current procedures.
Complete daily, weekly and monthly reports in line with the client and APCOA’s reporting requirements
Work with the Contract Manager to develop succession plans
Develop and amend car park tariffs and recommended tariff changes to the clients and APCOA
Identify and assist in the development of new business and growth within the contract
What You’ll Bring:
The ability to manage and motive a Team
Previous experience within a people management and client facing role
Good leadership skills and ability to work well in a team of people.
Good communication skills both verbally and in written form.
Ability to present to management level.
Why choose Us?
Annual Salary £36,000
25 days holiday plus Bank Holidays
Training and Development
Pension
Employee discount Scheme
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?If you have a passion for excellence, a knack for managing teams, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.